# Terms and Conditions

Last Updated: 30-01-2025

## 1. Introduction

Welcome to civtronics (“we,” “our,” or “us”). These Terms and Conditions govern your use of our overseas education advisory and consulting services. By accessing or using our services, you agree to be bound by these terms.

## 2. Services

### 2.1 Service Description
We provide educational consulting services including:
– University/college selection guidance
– Application assistance
– Document preparation support
– Visa application guidance
– Pre-departure orientation
– Course and career counseling

### 2.2 Service Delivery
– All consultations will be scheduled by appointment only
– Services may be delivered in person, via video conference, or other electronic means
– Response times for queries will typically be within 2 business days

## 3. Client Responsibilities

### 3.1 Information Accuracy
– You must provide accurate and complete information
– All documents submitted must be genuine and valid
– You must promptly notify us of any changes to your personal information

### 3.2 Cooperation
– Attend scheduled appointments on time
– Meet document submission deadlines
– Respond to requests for information promptly
– Follow the guidance and instructions provided

## 4. Fees and Payment

### 4.1 Service Fees
– All fees will be clearly communicated before service commencement
– Fees are subject to change with prior notice
– Additional services may incur extra charges

### 4.2 Payment Terms
– Payment schedules will be provided in writing
– All fees must be paid according to the agreed schedule
– Certain services may require advance payment
– We accept [list payment methods]

## 5. Refund Policy

### 5.1 Refund Conditions
– Full refund: Available within 7 days of service commencement if no services rendered
– Partial refund: Pro-rata basis depending on services utilized
– No refund: For completed services or visa rejection cases

## 6. Limitation of Liability

### 6.1 Service Outcomes
– We do not guarantee admission to any institution
– We do not guarantee visa approval
– Final decisions rest with educational institutions and immigration authorities

### 6.2 Liability Limits
We shall not be liable for:
– Rejection of applications by institutions
– Visa rejections
– Changes in institution or government policies
– Delays caused by third parties

## 7. Confidentiality

### 7.1 Data Protection
– We maintain strict confidentiality of client information
– Personal data is processed in accordance with applicable privacy laws
– Information is shared only with relevant educational institutions and authorities

## 8. Termination

### 8.1 Termination Rights
We reserve the right to terminate services if:
– False information is provided
– Payment terms are not met
– Terms and conditions are breached
– Professional relationship becomes untenable

## 9. Amendments

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

## 10. Governing Law

These terms are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Your City/State].

## 11. Contact Information

For questions about these Terms and Conditions, please contact us at:
– Email: [email]
– Phone: [phone number]
– Address: [physical address]

## 12. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.